We were delayed about 10 minutes at the Entry gate by the process. Nobody answered the phone listed on the gate sign on Thursday late afternoon when we arrived and we and another guest party were left to wandering around to find the reception check-in desk, which we ultimately did. Probably it would be good to send a a very prominently labeled "Important" e-mail to the guests as soon as the reservations are made online telling them how to get into the campus and what to expect, where to go, etc.

Property response

Thank you for your 4-star review and for sharing this helpful feedback. We’re sorry for the confusion and delay at the entry gate, especially that the listed phone was not answered when you arrived. Your suggestion about clearer pre-arrival instructions is very valuable, and we will share it with the team for review.

The place was as described. As a content creator the WiFi only worked on one floor and was poor at best. They were quick to bring an extender, but it was not working either. The fact that it’s a huge concrete building may have been a factor. Bring your own Starlink if you need streaming power. It would have been great advertisement for them if we would have been able to utilize the streaming, but it was in continuous lag. The shower had hair on the wall. We moved a couch for a live stream and it had food underneath it. There wasn’t even a broom and dustpan to be able to clean it up. Besides these factors, it was a beautiful view from the living room which would be the 5/6th floor. People below us were looking at buildings. The grounds were clean and the beach access was wonderful, barring there were no beach chairs or umbrella service available.

Property response

Thank you for your feedback. We’re sorry the WiFi, cleanliness issues, and lack of basic cleaning tools impacted your stay. We appreciate your understanding about the building structure and are glad you enjoyed the view, clean grounds, and beach access. We hope to welcome you back again in the future to serve you better!

Just book the hotel next door or another hotel in general. Stains on furniture, broken blinds leaks and holes. Beach access is the only good thing.

Property response

We appreciate you bringing this matter to our attention. We are consistently receptive to constructive feedback that aids us in enhancing our services. We genuinely apologize for the problems with the blinds and stains. Our local team is currently collaborating to perform a comprehensive inspection of the unit. We look forward to welcoming you back and rectifying the situation.

El refrigerador no funcionaba desde que llegamos lo reporte al siguiente día y tardaron 2 días en darle solución, comprar uno nuevo. Pro ese tiempo, tuve que tirar alguna comida congelada y varios alimentos más. El pasillo del 5to piso siempre tenía olor como a comida, desconocemos el motivo. El departamento, solo contaba con puros platos y vasos de vidrio, lo cual para nosotros con pequeños tuvimos que comprar vasos y platos de plásticos por cualquier cosa, creo que deberían de tener unos cuantos de plástico. La presión de la a regaderas muy bajas y en cualquier horario, un poco de más presión en las regaderas estaría fenomenal Todo lo demás muy bien.

Property response

Muchas gracias por tu opinión, Jorge. Te agradecemos sinceramente que te hayas tomado el tiempo de compartir tanto los aspectos positivos como las áreas en las que podemos mejorar. Tendremos muy en cuenta tus comentarios para mejorar la experiencia de los futuros huéspedes. Agradecemos sinceramente los comentarios que has compartido en tu reseña y esperamos tener la oportunidad de volver a alojarte para poder ofrecerte un mejor servicio en el futuro.

Property response

Thank you for your rating, Carolina. We always welcome constructive feedback and would love to hear any further ideas you may have. We hope to see you again soon!

When we arrived the outside patio furniture was broken, and I was pleased that they replaced the broken furniture during our stay. Overall the unit was nice but it definitely needs upgrades to the seating in the living room. All the seating & couches are old, you can feel the springs in them, they have stained cushions, and overall they are not comfortable or relaxing for long periods of sitting. The replacement balcony chairs are also plastic and cheap. Even though I am glad they replaced them, it is obvious they are only going to break/crack again in a few weeks. And because of the light/cheap/plastic feel of the chairs, they too are not very comfortable to be in for extended periods of time. The unit would feel more nicer if it had nicer, more comfortable seating both inside and outside. The beds were good, and I don't feel like they would need a replacement. The kitchen was well stocked and the dining area was good.

Property response

We always appreciate guest feedback and thank you for sharing your review, Adam. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. We are continually upgrading our facility and will use your comments to better future guest experiences. We hope to welcome you back again in the future.

I was overall impressed with the property. Great views. Nice bathrooms. Cute well equipped kitchen. I will be back.

Property response

Hello Carol, We are thrilled to hear that you had a great experience with us. It is our goal to make sure each guest feels at home when staying in our accommodations, and we appreciate it when they take the time to share their experience with others. We hope you will be back soon!

my kids didnt like the pool plus they kick us out from the other and they had told us we could used it but anyway will be the last time staying there

Property response

We’re sorry to hear that your stay didn’t meet expectations, Cristal. We apologize for any confusion regarding pool access and any inconvenience it caused. Your feedback is valuable, and we’ll review this to improve communication for future guests.

Sunchase IV #508

May 2026

June 2026

Bathroom

Bedroom and laundry

Entertainment

Heating and cooling

Internet and Office

Kitchen

Location

Outdoor and garden

Parking and facilities

Wayne G.

Liliana

Jamie F.

Allison R.

Jorge Arturo P.

Carolina T.

Adam S.

Carol S.

cristal Y.

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