Rosemary

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Jul 13, 2026, 2:09 PM

DEPARTAMENTO SIN AGUA CALIENTE, SE SOLICITO ARREGLARLO 4 OCASIONES SIN REALIZARLO DURANTE LA ESTANCIA. EL PERSONAL DE MANTENIMIENTO SOLO COMENTO ¨MAÑANA ESTARA MEJOR EL CLIMA¨ NO RECOMENDABLE

Property response

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the hot water during your stay. This is not the level of service we aim to provide, and we understand how frustrating it must have been—especially after multiple requests for repair without resolution. We truly appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide you with a much better experience in the future.

Property response

We are so pleased to learn that you enjoyed your overall stay, Katiuska, and we hope to welcome the opportunity to host you again in a very near future!

Great property, great views, many amenities Could only connect to wifi in the mornings/midday. Afternoons and evenings it lagged or wouldn't even show up as available network. Someone had taken the HDMI cable so no cable was available in living area and ceiling fan didn't work but both were fixed the next morning. The blinds in every room were missing numerous slats so we were unable to shut them to block out light. Balcony light only worked on one of the 4 balconies. Other than those things, the room had an excellent east facing balcony view of the beach enabling you to see the sunrise over the gulf. It also has west facing balconies allowing viewing if sunsets I've the bay side. The room was very nice with a mirrored bar inset and on the dining area walls. The furniture and beds were comfortable. The kitchen was fully stocked with essentials. The 2 pools were nice, and the beach was on the back end of the property. It was about a 5 minute walk through the property to the sandy shore. There is also a 7th floor sundeck, a gym, a sauna, and steam room, but we visit any of those features while vacationing there. The property location is on the main strip with lots of shops and plenty of food options including waterfront restaurants/bars. Fireworks on Fridays viewable from the balcony and the pool or beach.

Property response

Thank you for your detailed feedback. We're glad to hear you enjoyed the beautiful balcony views, comfortable furnishings, and convenient location close to shops and restaurants. We apologize for the Wi-Fi issues and maintenance concerns during your stay but are happy our team was able to address some of them quickly. Your comments about the blinds and balcony lights are appreciated and will be passed along for improvement. We’re pleased to know the pools and beach access added to your experience, and we hope to welcome you back in the future!

View are amazing,parking is scarce,traffic is bad,beach was nice

Property response

Thank you for your feedback, Doug! We're glad you enjoyed the amazing views and the beach. We appreciate your comments about parking and traffic and will share them with our team as we continue to improve the guest experience. Hope to welcome you back again!

Nicest place on the street? We enjoyed the property, clean, comfortable, great hot tub and mattresses. We liked that there was a security gate and we could walk to our morning coffee and beach walk.

Property response

We thank you again for taking the time to share your valuable feedback with us, Michelle. We hope to have the pleasure of welcoming you back soon!

Overall the property has amazing views! Unit 904 definitely needs some updating and work! Blinds were missing and the upstairs bathroom definitely needs to be looked at as it barely worked. Overall really good stay, friendly staff and close to shopping and dining. Will definitely be back!

Property response

Thank you for your valuable feedback, Chrissy! We’re so glad you enjoyed the amazing views, the friendly staff, and the convenient location. We sincerely apologize for the issues you experienced with the unit and will be addressing the blinds and bathroom concerns right away. We appreciate you sharing your thoughts, and we look forward to welcoming you back for an even better stay next time!

The property location is central to everything, the grounds are immaculate, and the view from any of the 3 private balconies are jaw dropping. One side is sunrise, one is sunset. The place is very clean and well maintained.

Property response

We are delighted to hear that your stay was overall, a positive one, Jace. Your feedback is invaluable, and we take it seriously; especially as we strive to ensure each and every guest has the best possible experience while visiting us. Please do not hesitate to reach out should you need anything else in the future, we would love to host you again!

We REALLY loved the view from the second story of the condo. On one side we could view the Bay, and on the other side we could see the Gulf. It was GORGEOUS. However, during booking I didn't realize that it was a two story condo, and that made it challenging at times with a parent with hip issues. The beach was also a bit of a hike from the building (Again, walking issues. Something I need to be more cognizant of for next time...) The beach and pool were gorgeous, though. Loved it! The only other complaint I have is that we ran out of toilet paper the day before we left, the office had closed early (it's the off-season), and there wasn't any extra in the house, other than the upstairs bathroom. Overall, it was great. I just need to figure out if they have 1-story condos for the next time we stay on SPI. <3

Property response

Tracey, Thank you for your detailed feedback! We’re glad you enjoyed the stunning views from the condo and the beautiful beach and pool. We understand that the two-story layout and the distance to the beach posed some challenges, especially with walking issues. We appreciate your understanding about the toilet paper situation and will ensure better preparedness for future stays. It sounds like you had a great time overall, and we hope to help you find a one-story condo for your next visit to SPI!

Family Vacation 2024 The views are amazing— seriously lives up to the name Sunchase; from sunrises to sunset, every balcony gave us a spectacular view. Beach is a short walk away. And we loved playing tennis in the morning.

Property response

Sarai, Thank you for your excellent feedback! We're thrilled to hear that you enjoyed the spectacular views and the convenient location. It's great to know that the beach and tennis courts added to your experience.We look forward to welcoming you back for more memorable stays!

It was nice and had a great view.

Property response

Maria, Thank you for your feedback! We're glad you enjoyed the nice place and great view. We look forward to welcoming you back soon!

The property was very clean and had a great view of the ocean from the balcony. It was also a close walk to the beach. We definitely will return!

Property response

Christine, Thank you for your feedback! We're delighted you enjoyed the clean property, the excellent ocean view from the balcony, and the close walk to the beach. We look forward to welcoming you back soon!

Property response

Manuela, Thank you so much for your review! We're thrilled to hear that you had such a fantastic experience during your stay with us. We look forward to hosting you again!

Sunchase IV #904

July 2026

August 2026

Bathroom

Bedroom and laundry

Entertainment

Heating and cooling

Internet and Office

Kitchen

Location

Outdoor and garden

Parking and facilities

Rosemary

david C.

Katiuska R.

zachary lee S.

Doug G.

Michelle B.

Chrissy K.

Jace C.

Tracey F.

Sarai G.

Maria M.

Christine B.

Manuela G.

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